Sales & Support
Discover how Audiomotion can transform your vehicle with our cutting-edge technology solutions. Our knowledgeable sales and support team is available to guide you through our product offerings and help you find the perfect fit for your needs.
Official Support from Audiomotion
Self Service Resources
Welcome to Audiomotion Electronics SA official support page. We’re here to help you get the most out of your Audiomotion products. Please find your model below for specific setup guides, troubleshooting tips, and FAQs.
-
The TR156H is a versatile single-screen extender designed for a wide range of devices including. This innovative portable monitor effortlessly expands your digital workspace, enabling seamless multitasking across different applications and windows. Whether you’re a professional, a student, or a creative individual, the TR156H empowers you to work more efficiently and effectively.
-
Ensure your host device meets the following port requirements for successful connection:
- For 1-Cable Simplicity (Display & Power):
- Your laptop (Windows/Mac) or mobile phone needs 1x Thunderbolt USB-C port. This single cable (USB-C to USB-C, supplied) will provide both display and power.
- For Laptops without Thunderbolt video/power via USB-C:
- Your laptop needs 1x HDMI output port (for display) AND 1x USB-A port (for power).
- Connect the supplied HDMI mini (to screen) to HDMI (to laptop) cable.
- Connect the supplied USB-C (to screen) to USB-A (to laptop/power adapter) cable for power.
- For Xbox (and similar game consoles):
- Your console needs 1x HDMI output port (for display) AND a USB-A port (for power, using an A/C adapter – adapter not supplied).
- Connect the supplied HDMI mini (to screen) to HDMI (to console) cable.
- Connect the supplied USB-C (to screen) to USB-A (to A/C adapter) cable for power.
- Supplied Cables with your TR156H:
- 1 x USB Type-C to USB Type-C cable
- 1 x HDMI mini to HDMI cable
- 1 x USB Type-C to USB Type-A cable
- For 1-Cable Simplicity (Display & Power):
-
- Screen Not Detected / No Signal:
- Ensure all cables are securely connected to both the TR156H and your device.
- If using Thunderbolt USB-C, confirm your device’s USB-C port supports Thunderbolt video output. Not all USB-C ports do.
- If using HDMI, ensure your device’s display settings are configured to extend or duplicate the display.
- Try restarting your host device with the screen extender connected.
- Screen Not Turning On / No Power:
- If using the single USB-C Thunderbolt connection, ensure your device’s port can provide sufficient power. Some devices may require you to connect the USB-A to USB-C power cable as well, or have power settings that need adjustment.
- If using HDMI, ensure the USB-C to USB-A power cable is connected to a functioning USB port or A/C adapter that provides adequate power.
- Flickering or Unstable Display:
- Check cable connections for looseness.
- Try a different high-quality cable if possible (especially if not using the supplied ones).
- Ensure your device’s graphics drivers are up to date.
- If using USB-A for power, ensure the port is providing stable power. Try a different USB port or a dedicated USB power adapter.
- How do I check if my USB-C port is Thunderbolt?
- Look for a lightning bolt symbol next to the USB-C port on your device.
- Check your device’s specifications or manufacturer’s website.
- Screen Not Detected / No Signal:
-
Compatible on any laptop
Q: How to check if the Type- C port on the Laptop is an all-function port?
- If your laptop has a USB-C port with the Thunderbolt 3, Thunderbolt 4 or Display port), it is a Full-function Type-C port. You can use the USB C to C cable to connect each screen.
Q: Monitor Screen display shows “No Signal”
- Laptop not equipped with a thunderbolt port, will need to use the HDMI cable from the screen to the laptop and the USB cable for power.
Q: Monitor Screen Flickers / Black Screen
- It may be that your laptop is low on battery power or the voltage is insufficient, use an extra USB-A to C cable to power up your laptop and Portable screen.
Q: The Monitor is Unstable:
- The Monitor should be placed at a stable and flat desk. The stand can be used after you adjust the angle of the laptop screen to which is most comfortable for you
Q: How to get to the set up Menu (Brightness) (Image) (Colour Temp) (OSD Setting) (Reset) (Misc)
- Press and Hold the roll key down for 2 seconds
Q:How to change the signal source
- Press the button on the right once, and select source with the roll key.
Q: How to turn the screen off
- Hold down the button on the right for a second.
Q: Why does the screen not show the full picture?
- Go to settings, select aspect ratio and set to Auto
-
-
The TR116h is a multi-screen extender designed primarily for Windows laptops.
Crucial Compatibility Note: The TR116h does NOT work with Apple notebooks using M1, M2, or M3 chipsets.-
Your Windows laptop must have the correct ports:
- Compatibility Reminder:
- Windows laptops ONLY.
- NOT compatible with Apple MacBooks using M1, M2, or M3 chips.
- Laptop must have at least 1x Thunderbolt USB-C port OR 1x USB-C port with DisplayPort Alt-Mode AND 1x HDMI port, depending on the connection method.
- Connection Option 1:
- Laptop with 1x Thunderbolt USB-C port AND 1x HDMI port:
- Connect one screen of the TR116h using the USB Type-C to USB Type-C cable from the multi-screen to the Thunderbolt USB-C port on your laptop.
- Connect the other screen of the TR116h using the HDMI mini (from multi-screen) to HDMI (to laptop) cable.
- Laptop with 1x Thunderbolt USB-C port AND 1x HDMI port:
- Connection Option 2:
- Laptop with 2x USB-C ports (one must be Thunderbolt, the other supporting DisplayPort Alt Mode for video output) and NO HDMI port:
- Connect one screen using the USB Type-C to USB Type-C cable from the multi-screen to a Thunderbolt USB-C port on your laptop.
- Connect the other screen by using the supplied USB Type-C (to laptop) to HDMI mini (to multi-screen) cable. Ensure the laptop’s second USB-C port supports video output (DisplayPort Alt Mode).
- Laptop with 2x USB-C ports (one must be Thunderbolt, the other supporting DisplayPort Alt Mode for video output) and NO HDMI port:
- Power Note:
- Some laptops may not provide sufficient power via the USB-C port(s) to run the screen extenders.
- In this case, connect the supplied USB Type-C (from multi-screen) to USB Type-A (to laptop) cable to provide additional power.
- Supplied Cables with your TR116h:
- 1 x USB Type-C to USB Type-C cable
- 1 x USB Type-C to USB Type-A cable
- 1 x HDMI mini to HDMI cable
- 1 x USB Type-C to HDMI mini cable (for specific connection scenario)
- Compatibility Reminder:
-
To Open:
- Open right screen first
- Open left screen second
- Pull clips up
To close:
- Push clips down
- Close left screen first
- Close right screen
-
- Screen extender not working with my Apple M1/M2/M3 MacBook:
- This is expected. The TR116h is not compatible with Apple M1, M2, or M3 chipsets due to driver and display handling limitations.
- Only one screen of the multi-screen setup is working:
- Double-check all cable connections for both screens as per the connection guides.
- Ensure your laptop’s display settings are configured to “Extend” displays and that both external monitors are detected and enabled.
- If using Option 2 for connection, verify that the USB-C port connected to the “USB Type-C to HDMI mini cable” actually supports video output (DisplayPort Alt Mode). Not all USB-C ports do.
- Screen(s) not detected by Windows:
- Securely reconnect all cables. Try different ports if available.
- Restart your laptop with the TR116h connected.
- Update your laptop’s graphics drivers and check for any Windows updates.
- Check your laptop’s BIOS/UEFI settings to ensure Thunderbolt or DisplayPort Alt Mode via USB-C is enabled if applicable.
- Insufficient power messages or screen(s) not turning on:
- Connect the USB Type-C to USB Type-A power cable from the TR116h to a USB-A port on your laptop or a separate USB power adapter. This is often necessary.
- Display issues on the screen connected via the “USB Type-C to HDMI mini” cable:
- Ensure this cable is correctly oriented and securely plugged in.
- Confirm the laptop’s USB-C port used for this connection supports DisplayPort Alt Mode.
- Test with another compatible device if possible to isolate the issue.
- Screen extender not working with my Apple M1/M2/M3 MacBook:
-
Compatible Devices: Windows, Android and Mac with an Intel Operating system. This monitor extender runs on a variety of operating systems and has great compatibility. No need to install drivers, just follow the instructions to connect and instantly enjoy the efficiency of multi-screen work. Mac OS M1/M2/M3 chipsets are not currently supported!
Q: The Screen says no signal
- Check if the cable is connected to the correct USB-C port on the screen extender
- Check if the laptop has a Type-C Thunderbolt port
- Check for software updates on your laptop
- Check if the HDMI cable & USB Cable are not damaged
Q: How to adjust brightness
- Button located on the top of the screen
Q: Screen extender Flickers
- It may be that your laptop battery is running low or the voltage is insufficient.
- Use an extra USB-A to C cable to power the laptop or 5 5-volt charging plug
Q: The Monitor is Unstable
- The item should be placed on a stable and flat desk. The stand can be used after you adjust the angle of the laptop screen to what is most comfortable for you
Q: How to set a triple-screen monitor on a laptop
- Go to the display on your computer, click on Detect Display.
- Select extend on the duplicate screen.
-
-
The TR14H is a multi-screen extender designed primarily for Windows laptops.
Crucial Compatibility Note: The TR116h does NOT work with Apple notebooks using M1, M2, or M3 chipsets.-
Your Windows laptop must have the correct ports:
- Compatibility Reminder:
- Windows laptops ONLY.
- NOT compatible with Apple MacBooks using M1, M2, or M3 chips.
- Laptop must have at least 1x Thunderbolt USB-C port OR 1x USB-C port with DisplayPort Alt-Mode AND 1x HDMI port, depending on the connection method.
- Connection Option 1:
- Laptop with 1x Thunderbolt USB-C port AND 1x HDMI port:
- Connect one screen of the TR116h using the USB Type-C to USB Type-C cable from the multi-screen to the Thunderbolt USB-C port on your laptop.
- Connect the other screen of the TR116h using the HDMI mini (from multi-screen) to HDMI (to laptop) cable.
- Laptop with 1x Thunderbolt USB-C port AND 1x HDMI port:
- Connection Option 2:
- Laptop with 2x USB-C ports (one must be Thunderbolt, the other supporting DisplayPort Alt Mode for video output) and NO HDMI port:
- Connect one screen using the USB Type-C to USB Type-C cable from the multi-screen to a Thunderbolt USB-C port on your laptop.
- Connect the other screen by using the supplied USB Type-C (to laptop) to HDMI mini (to multi-screen) cable. Ensure the laptop’s second USB-C port supports video output (DisplayPort Alt Mode).
- Laptop with 2x USB-C ports (one must be Thunderbolt, the other supporting DisplayPort Alt Mode for video output) and NO HDMI port:
- Power Note:
- Some laptops may not provide sufficient power via the USB-C port(s) to run the screen extenders.
- In this case, connect the supplied USB Type-C (from multi-screen) to USB Type-A (to laptop) cable to provide additional power.
- Supplied Cables with your TR116h:
- 1 x USB Type-C to USB Type-C cable
- 1 x USB Type-C to USB Type-A cable
- 1 x HDMI mini to HDMI cable
- 1 x USB Type-C to HDMI mini cable (for specific connection scenario)
- Compatibility Reminder:
-
To Open:
- Open right screen first
- Open left screen second
- Pull clips up
To close:
- Push clips down
- Close left screen first
- Close right screen
-
- Screen extender not working with my Apple M1/M2/M3 MacBook:
- This is expected. The TR116h is not compatible with Apple M1, M2, or M3 chipsets due to driver and display handling limitations.
- Only one screen of the multi-screen setup is working:
- Double-check all cable connections for both screens as per the connection guides.
- Ensure your laptop’s display settings are configured to “Extend” displays and that both external monitors are detected and enabled.
- If using Option 2 for connection, verify that the USB-C port connected to the “USB Type-C to HDMI mini cable” actually supports video output (DisplayPort Alt Mode). Not all USB-C ports do.
- Screen(s) not detected by Windows:
- Securely reconnect all cables. Try different ports if available.
- Restart your laptop with the TR116h connected.
- Update your laptop’s graphics drivers and check for any Windows updates.
- Check your laptop’s BIOS/UEFI settings to ensure Thunderbolt or DisplayPort Alt Mode via USB-C is enabled if applicable.
- Insufficient power messages or screen(s) not turning on:
- Connect the USB Type-C to USB Type-A power cable from the TR116h to a USB-A port on your laptop or a separate USB power adapter. This is often necessary.
- Display issues on the screen connected via the “USB Type-C to HDMI mini” cable:
- Ensure this cable is correctly oriented and securely plugged in.
- Confirm the laptop’s USB-C port used for this connection supports DisplayPort Alt Mode.
- Test with another compatible device if possible to isolate the issue.
- Screen extender not working with my Apple M1/M2/M3 MacBook:
-
Compatible Devices: Windows, Android and Mac with an Intel Operating system. This monitor extender runs on a variety of operating systems and has great compatibility. No need to install drivers, just follow the instructions to connect and instantly enjoy the efficiency of multi-screen work. Mac OS M1/M2/M3 chipsets are not currently supported!
Q: The Screen says no signal
- Check if the cable is connected to the correct USB-C port on the screen extender
- Check if the laptop has a Type-C Thunderbolt port
- Check for software updates on your laptop
- Check if the HDMI cable & USB Cable are not damaged
Q: How to adjust brightness
- Button located on the top of the screen
Q: Screen extender Flickers
- It may be that your laptop battery is running low or the voltage is insufficient.
- Use an extra USB-A to C cable to power the laptop or 5 5-volt charging plug
Q: The Monitor is Unstable
- The item should be placed on a stable and flat desk. The stand can be used after you adjust the angle of the laptop screen to what is most comfortable for you
Q: How to set a triple-screen monitor on a laptop
- Go to the display on your computer, click on Detect Display.
- Select extend on the duplicate screen.
-
Personalised Assistance
If our self-service resources don’t quite solve your problem, our dedicated support team is ready to help.
We’re Continuously Improving
Our goal is to provide exceptional support that matches the quality of our products. We welcome your feedback to enhance our support resources. Please share your suggestions or experiences with us.